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1 - Rückgabe
Rücksendungen werden nach 15 Tagen ab dem Datum des Eingangs der Bestellung nicht akzeptiert.
Wenn Sie einen über unsere Website gekauften Artikel zurückgeben möchten, können Sie sich an eines unserer Zentren wenden. Die Produkte müssen in einwandfreiem Zustand sein (unbenutzt, nicht gewaschen, mit ihren Innenetiketten und ohne Änderungen) und mit der entsprechenden Kaufrechnung versehen sein. Aufgrund der Beschaffenheit einiger Produkte werden Rückgaben oder Umtausch von Unterwäsche nicht akzeptiert. Badeanzüge, Ohrringe, Strümpfe, Socken und generell alle Produkte, die direkten Kontakt mit der Haut haben.
Die Produkte müssen von unserer Retourenabteilung autorisiert werden.Bei unversiegelten Produkten werden nur Rücksendungen akzeptiert, die auf den Herstellungs-, Transport- und Versandprozess zurückzuführen sind.
Bitte fügen Sie in jedem Fall ein Foto des zurückzusendenden Objekts und ein Dokument zum Nachweis des Eingangsdatums sowie eine kurze Beschreibung des Schadens an die E-Mail-Adresse beiinfo@sanflex.com. Wir werden Ihnen antworten und diese Rücksendung genehmigen, die zusammen mit einer Rechnungskopie der Rücksendung beizufügen ist.
Nach Erhalt der Ware und vorheriger Genehmigung durch die Retourenabteilung erfolgt eine Rückerstattung per Banküberweisung auf das vom Kunden angegebene Konto, in diesem Fall ohne die Kosten für den Versand oder die Weiterleitung der Ware. Diese Transportkosten werden im Falle eines Produktschadens oder -fehlers berechnetwww.https://sanflex.com/de/, wird in der Rücksendung enthalten sein.
Denken Sie daran, dass die Kosten für Versand und Rücksendung des Artikels nur im Falle eines Fehlers erstattet werdenwww.https://sanflex.com/de/Oder Schäden am Produkt, die auf den Herstellungs-, Transport- und Versandvorgang zurückzuführen sind.
Es ist wichtig, dass Sie wissen, dass wir die Rücksendung nicht akzeptieren, wenn das Produkt beschädigt ist, weil es nicht gut geschützt ist.
Unterwäscherücksendungen werden nicht akzeptiert
-------------------------------------------------- -------------------
2- Produkte in schlechtem Zustand oder falsche Lieferung
Wenn das Produkt beschädigt oder in schlechtem Zustand ist.
Sie haben ab Erhalt des Produkts eine Frist von maximal 48 Stunden, um die Ware zurückzusenden. Denken Sie daran, ein Foto des Schadens und andere zu senden, wie im vorherigen Abschnitt angegeben.
Wenn das erhaltene Produkt nicht Ihrer Bestellung entspricht, kontaktieren Sie uns per E-Mail.info@sanflex.comUnd informieren Sie uns, wir werden so schnell wie möglich antworten und den Fehler beheben.
3-Rückerstattungsrichtlinie
Wenn wir bei Sanflex überprüft haben, dass das Produkt in einwandfreiem Zustand ist, erstatten wir das Geld zurück. Wir werden Sie darüber vorab in Ihrer E-Mail-Adresse informieren.
Die Rückerstattung erfolgt immer mit der gleichen Methode, die Sie für den Kauf verwendet haben: Überweisung oder Kreditkarte.
Die geschätzte Zeit beträgt zwei Wochen ab Erhalt der Ware, kann jedoch je nach Zielbank variieren.
4-Berechnung der Erstattungen
Zurückgesandte Produkte aufgrund von Beschädigung oder schlechtem Zustand oder aufgrund falscher Lieferung: Wenn die Rücksendung auf einen Fehler unsererseits zurückzuführen ist oder weil Sie ein falsches Produkt oder in schlechtem Zustand erhalten haben, erstatten wir Ihnen die Versandkosten, die wir Ihnen beim Versand in Rechnung stellen Ihnen das Produkt und auch die Versandkosten, die es Sie gekostet hat, das Produkt an uns zu senden.
Restliche Rücksendungen: Wenn die Rücksendung aus anderen Gründen erfolgt und die Ware uns in einwandfreiem Zustand erreicht, wird der Gegenwert des Produktpreises erstattet.
In diesem Fall werden Bearbeitungs-, Versand- und Rücksendekosten niemals erstattet.
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